
Customer Satisfaction, Net Promoter Score.
To measure customer satisfaction is to seek to reveal and discover their attitudes and responses, which is a vital tool for the health of a business. Depending on the degree to which a product or service meets your expectations, and based on the experience with the brand, the customer will make some or other decisions. If everything is satisfactory, it aligns with your demands, if it even exceeds your expectations, then you will join more with the firm and promote / promote i